Policies at NEW Y GENERATION ENTERPRISE
Because We Care
We founded NEW Y GENERATION ENTERPRISE with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers.
Our store policies are detailed below, please have a look and contact us if you want to learn more!
Service Quality Guarantee Policy
Package arrives after the scheduled day due to a weather issue or an issue out of DHL’s control
Package arrives on time but there is an issue with the order
Package arrives after the scheduled day due to an error by DHL
Delivery service other than DHL does not take into our company's consideration
Return & Exchange Policy
Clearly state if returns, exchanges, and refunds are accepted by a company.
The number of days customers have to return or exchange a product.
List any products that may be exempt from returns.
Outline any other requirements that customer has to meet to be eligible for a refund
Company often include information about prorated or partial refunds.
For physical products, it’s a good practice to include some details about shipping charges in the event of a return
Privacy & Safety
Security: This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
Un-Subscribe: This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages.
Correct/Update: This site gives users the following options for changing and modifying information previously provided.